Support Center

After buying a plan you pick your system in the account panel and get instructions with a token: Home Assistant OS - the SmartHomeEntry add-on; Raspberry Pi and other Linux - one command; Docker - one container; Windows and macOS - via Docker Desktop. Installation takes about 2 minutes. Every method is described at smarthomeentry.com/en/install.

No. The agent establishes an outbound connection to our server - no router changes are required.

SmartHomeEntry works with any service reachable over HTTP/HTTPS on your network: Home Assistant, Domoticz, openHAB, Homebridge, Node-RED, Grafana, Nextcloud, NAS and more. Each service gets its own address.

Yes. The official image is smarthomeentry/smarthomeentry-agent. Copy the ready-made docker run command with your token and service address from the dashboard after choosing the Docker tab.

Yes, but each service is a separate tunnel with its own subdomain, and the Home plan covers one. Two or more services (e.g. Home Assistant and a NAS) need the Pro plan (up to 5) or Business (up to 20).

The tunnel is being configured. Wait a moment and refresh the account page. If the status hasn't changed after 5 minutes, please contact support.

Yes. From the browser traffic goes over HTTPS, and from our relay to your server through an encrypted SSH tunnel. HTTPS ends at Cloudflare and at the relay, so traffic is decrypted there; we don't store its content, only connection metadata (agent IP address, last heartbeat time). Details on the Security page.

SSH-2 with Ed25519 keys. No password authentication - public keys only.

In the account dashboard, click 'Manage subscription'. You'll be redirected to the Stripe portal where you can cancel or change your plan.

First check the last heartbeat time in the dashboard and whether the local service responds. Most common causes: no internet at home, the device is off, the agent is stopped, or the service's local address changed. Home Assistant OS: restart the SmartHomeEntry add-on and look at its Log tab. Docker: docker restart smarthomeentry-agent and docker logs smarthomeentry-agent. Linux with systemd: sudo systemctl restart smarthomeentry-agent and journalctl -u smarthomeentry-agent. If that doesn't help, write to us. Details for each method: smarthomeentry.com/en/install#haos, #docker and #linux.

Use the "Reinstall agent" button in the dashboard - it keeps the subdomain and gives you a new token. Then: Home Assistant OS - paste the new token into the add-on configuration and restart it; Docker - remove the old container (docker rm -f smarthomeentry-agent) and run the new command; Linux - run the new install command. More: smarthomeentry.com/en/install#haos (or #docker, #linux).

Status, last heartbeat time and the local service diagnosis are in the account panel, CPU and RAM metrics on Pro and higher. Agent logs: Home Assistant OS - the add-on Log tab; Docker - docker logs smarthomeentry-agent; Linux - journalctl -u smarthomeentry-agent.